Terms and Conditions

General terms and conditions of the tourist services contract

Hotel Abastos Plaza, hereinafter referred to as the Company, may act as an intermediary in the booking of hotel services, on the one hand, at the request of the applicant or contracting party, hereinafter referred to as the passenger, and shall be governed by the conditions detailed below.

A) LIABILITY

1) The Company expressly declares that it acts solely as an intermediary in the booking or contracting of hotel services and its liability shall be determined solely in that capacity in accordance with the provisions contained in the International Convention on the Travel Contract, approved by Law 19.918. 2) The Company is not responsible for events caused by unforeseen circumstances or force majeure, weather phenomena, or natural disasters occurring before or during the provision of services that prevent, delay, or in any way hinder the full or partial performance of the contracted services. 3) Under no circumstances will the Company be liable to Passengers for indirect damages or lost profits claimed by them unless the Company's officers, employees, or authorities were involved in the events. 4) The Company will not be responsible for failing to provide the relevant “General Terms and Conditions of the Tourist Services Contract” to other companies involved in the contracting process unless the passenger specifically requests them in writing. 5) Hotel photos are provided by the hotels themselves, are for illustrative purposes, and are the sole responsibility of the hotels.

B) REQUESTS AND PAYMENTS

1) The price estimated at the time of the service request is subject to availability and changes without prior notice. If there is an alteration in the services and/or modifications to their costs and/or the exchange rate applied for reasons beyond the control of either party, the company will not be responsible for any resulting increased costs. 2) All amounts paid before confirmation of services are considered a deposit. 3) Final prices will be fixed from the moment of final confirmation of services, which occurs with the issuance of tickets or service orders (hereinafter, vouchers) and their invoicing. 4) Payment of the remaining balance must be made within the timeframe and under the conditions agreed upon by the parties. Otherwise, the Company may cancel the services with prior notice to the passenger, and the passenger will not be entitled to any refund.

C) SERVICES OR ITEMS NOT INCLUDED IN THE PRICES

The following are not included in the base prices of the contracted services: 1) Anything not specifically detailed in the voucher that would incur an additional charge beyond the amount paid upon receipt of the voucher. 2) Extras, beverages, personal expenses (including laundry and ironing, communications, tips, etc.), visas, boarding or airport taxes, service charges, VAT and other current and/or future taxes, and/or any service or expense not expressly indicated in the voucher. 3) Additional costs for car rentals, such as ski racks, child seats, additional drivers, fuel expenses, optional insurance, etc. 4) Expenses incurred due to extensions of services at the request of the Passengers, as well as accommodations, meals, and/or additional expenses and/or losses resulting from cancellations and/or due to force majeure or causes beyond the Company's control. 4) Expenses and interest on credit transactions.

D) CANCELLATIONS

1) In the event of cancellation by the passenger of services contracted by the Company with third parties, cancellations will be subject to the contractual conditions under which the latter provide their services. In all cases of refund, the agency may retain the price for expenses incurred plus a commission of ten percent of the services contracted with third parties. 2) The Company is not responsible for services not taken by the passenger in the agreed time and manner, nor for the consequences arising therefrom, such as cancellation of the service by the provider, nor for the refund, reimbursement, or return of the amount paid for said service.

E) DATE CHANGE

Postponement or advancement of the dates stipulated in each case may be carried out according to the modalities, conditions, and availability of the different service providers. The corresponding penalty applied by the provider and a 10% commission for modifications must be paid, as well as any applicable tariff differences due to seasonal changes. The Company is exempt from all liability in the event that it is unable to accommodate the requested changes.

F) CLAIMS - REFUNDS

Claims must be submitted in writing within 15 days of the end of the trip, accompanied by receipts and supporting documentation, and signed by the passenger. No claims will be accepted after this period. Under no circumstances will the Company cover any costs, charges, taxes, or fees arising from bank transfers or similar transactions used to process any type of refund or reimbursement.

G) LUGGAGE

The Company is not responsible for damage, loss, theft, robbery, or damage to luggage and other personal belongings of passengers, whether for services contracted through the Company or arranged individually by the passenger. Passengers are advised to purchase travel insurance to cover some of the aforementioned risks.

H) CUSTOMER ACCEPTANCE

These general terms and conditions, together with the other documentation provided to passengers, constitute the Travel Contract. These terms and conditions are provided by the Company to the passenger at the time of booking the services. The passenger declares that they know and accept these general terms and conditions, and such acceptance is ratified by any of the following actions: 1) Payment of the booking and/or the contracted services before the start of the trip, by any means or method; 2) Acceptance of the invoice for the contracted services; 3) Use of any portion of the contracted services. All advice provided by the company regarding any aspect related to the contracted services does not constitute a requirement for the client to comply with, except for what is documented in writing concerning laws or any type of regulations of the destination countries, the content of which will be indicated in each case specifically.

I) ARBITRATION CLAUSE

Any matter arising from the execution, performance, breach, extension, or termination of this contract may be submitted by the parties to the Arbitration Tribunal of the Argentine Association of Travel and Tourism Agencies, or the Arbitration Tribunal of the Buenos Aires Association of Travel Agencies, at the claimant's option. In the event of submission to said jurisdiction, the contracting parties agree to and accept the conditions established by the Arbitration Tribunal's Regulations.

J) APPLICABLE LAW

This contract and, where applicable, the provision of services, shall be governed exclusively by these general terms and conditions, by Law No. 18.829 and its regulations, and by the Brussels Convention approved by Law No. 19.918.

K) HOTEL CANCELLATION POLICY

Any changes or cancellations will be subject to administrative charges in accordance with the hotel's policy. By booking this hotel, you must understand and accept this policy, as indicated by the hotel:

L) TAXES AND FEES

Cancellation deadlines will apply according to the current schedule in the destination country. Taxes: Some countries and autonomous communities require hotels to charge certain types of 'tourist taxes'. These taxes are not included in the price and must be paid directly to the hotel. Mandatory charges: In some destinations, hotels establish mandatory charges for certain services, whether or not the client uses them. This type of charge is not included in the rates and will be borne by the customer.